Frequently Asked Question (FAQ)
Have questions? We have answers! Check out our FAQ for information on our products, orders, shipping, and more. If you have any other inquiries, feel free to contact us at help@saisondestyle.com.
1. What types of straw sun hats do you sell?
We offer a wide range of high-quality straw sun hats for both men and women, from classic designs to modern and bold styles. Each piece is carefully crafted to combine comfort and elegance.
2. How can I choose the right size?
Refer to our size chart for detailed measurements of our straw sun hats. If you’re between two sizes, we recommend choosing the larger size for a more comfortable fit. You can also contact us for personalized assistance.
3. What payment methods do you accept?
We accept the following payment options:
- Credit/Debit Cards (Visa, Mastercard)
- PayPal
- Other secure payment options available at checkout
4. What is the delivery time?
Delivery times vary depending on the destination:
- USA: 7 to 14 business days
- Other countries: 10 to 20 business days
5. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number to monitor your package.
6. How can I return an item?
You have 14 days to return an item if you change your mind. The items must be unworn and in their original packaging. For more details, please check our Return & Refund Policy.
7. How can I contact customer service?
You can reach us by email at help@saisondestyle.com for any questions or assistance. We strive to respond as quickly as possible.
8. Do you offer warranties on your products?
Yes, all our straw sun hats are covered by a legal warranty against manufacturing defects. If your product has a defect, we will arrange an exchange or refund.
9. Can I customize a straw sun hat?
At the moment, we do not offer customization. However, we have a wide selection of styles to help you find the perfect match for your taste.
10. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at help@saisondestyle.com. We will do our best to accommodate your request before the order is shipped.
11. Do you offer discounts or promotions?
We occasionally offer special promotions and sales. Subscribe to our newsletter to stay updated on exclusive offers and new product launches.
12. Where are your straw sun hats made?
Our straw sun hats are carefully crafted using high-quality materials. We work with skilled artisans and reputable manufacturers known for their craftsmanship and attention to detail.